Returns Made Easy

We have a peace of mind 30 day return policy

Image result for easy returns logo
​​​• Shop in complete confidence, knowing that we give you 30 days in which to return your purchase should you need to.


In summary:

How to Return Products 

Waiting around all day for a collection can be frustrating, for your convenience we are working with the following store returns partners now including Collect+ so you can drop off your parcel at your leisure:

Parcel Weight Up to 10kg Between 10 - 30kg Over 30kg
Parcel Dimensions Maximum 60cm x 50cm x 50cm Longest side maximum 100cm Over 100cm in length

For parcels up to 10kg in weight*, with maximum dimensions of 60cm x 50cm x 50cm

Exclusive low rates from only £3.99! 

Return to over 6000 Collect+ locations open late 7 days a week.

Click here to arrange a Return

For parcels over 10kg we recommend Parcel2Go as an independent comparison tool to find the best value for your returns.

Click here to arrange a Return

For extra-large items over 30kg in weight a home collection service may be available from £20 per parcel.


*Please check your package weight and dimensions before requesting. Weight is displayed on your original delivery note. Your original order reference or delivery postcode will be required to book.

You are welcome to arrange your own returns outside of these options. To return a health or incontinence product, please enclose the original delivery note stating the reason for return and if you would like an exchange or refund and send it to:

Incontinence Pads Direct
FISC House,
5 Matrix Park,
Western Avenue, 
Buckshaw Village,


Damaged or Faulty Products

If your product is damaged on delivery, or develops a fault within the warranty period, please contact us within 7 days of delivery, or as soon as the warranty issue is noticed, by emailing